Upload contacts
You export your contacts as CSV from Outlook, Excel or your business software. We set up the import together: map the columns, check the preview, done. Every import can be undone completely.
Beta — secure your seat now
One phonebook for all your Yealink phones.
Maintain contacts centrally, identical on every phone, and every call shows a name on the display. Hosted in Switzerland, operated by PC und IT Hilfe.
The problem
Sound familiar?
A new supplier calls — the display shows nothing but a number. A colleague saved it yesterday, but on her own phone. When a device is replaced, all its contacts are gone. And whoever maintains the list in Excel maintains it twice.
Yealink phones can read a central phonebook. All that is missing is the server that provides it — and someone to run it. That is exactly what the Phonebook Service is.
Process
How it works
Connect phones
Each phone receives a ready-made configuration file. Load it once, and from then on the device fetches the phonebook by itself — encrypted via HTTPS, refreshed every hour.
Calls with names
From now on every phone shows the name on incoming and outgoing calls. Unknown callers can be saved right on the phone at the press of a key, or later in the web interface.
Features
What’s included
Central contact management
One web interface for all contacts: search, add, edit, delete. Changes appear on every phone without anyone touching a device.
Caller name on every call
The phone matches the number against the phonebook and shows the name — incoming and outgoing, on desk phones and DECT handsets.
Add contacts right on the phone
Unknown caller? One key, type the name, saved. No computer, no sticky note.
List of unknown callers
Who called and is not in the phonebook yet? The web interface shows it, including the number of calls. One click creates the contact, with the number already filled in.
CSV import with preview and undo
Import existing contact lists, map the columns, check the preview. Every import can be undone exactly — no «roughly like before».
On the iPhone too
With the Groundwire softphone app the same phonebook is available on the iPhone — without company contacts ending up in the private address book or in iCloud.
Target group
Who it’s for
For businesses with Yealink phones where several people need the same contacts: medical practices, fiduciary offices, trades businesses, law firms, workshops. Typically 3 to 20 phones and a few hundred to 2’000 contacts.
The service is independent of your phone system: it works with any PBX that Yealink phones are connected to — whether cloud telephony or your own on-premises system.
3–20phones typically
up to 2’000contacts
Anyphone system
Medical practices
Fiduciary offices
Trades businesses
Law firms
Workshops
Security
Data protection and hosting
Our first customer is a medical practice. That shaped the service:
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Hosted in Switzerland at Infomaniak (Geneva). Your data never leaves Switzerland.
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Encrypted — all connections exclusively via HTTPS.
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Tenant separation — every business has its own phonebook. There is no technical path for access across businesses.
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The operator cannot see your contacts. We set up your access and hand it over. After that, there is no way from our administration to your contacts.
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Data minimisation — only names and phone numbers are stored, nothing else. Call events are deleted automatically after 30 days.
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Data processing agreement under the revised Swiss Data Protection Act (revDSG) on request, standard for practices and law firms.
Rates
Pricing
All prices in CHF, no VAT.
Phonebook
CHF 29/ month
one-time setup CHF 290 · or CHF 290 / year
- Up to 10 phones, up to 2’000 contacts
- Remote setup and provisioning
- First CSV import done together
- Web interface, unlimited users
- Add contacts on the phone, list of unknown callers
- iPhone integration via Groundwire
- Swiss hosting, updates, email support
- Additional phones: CHF 2 / phone / month
Phonebook + integration
on request
from CHF 79 / month plus one-time development charged by effort
- Everything in «Phonebook»
- Automatic sync with your software — ERP, practice software, CRM (e.g. SelectLine)
- No more manual exports: new customers appear on the phones by themselves
- Operation and maintenance of the integration included
Every integration is developed individually. In a short call we clarify which interface your software offers, then we provide a fixed quote.
Request an integrationBeta phase: the first 10 businesses pay half.
The Phonebook Service is in productive use, but still young. Join now and the setup is free, and you pay CHF 15 instead of 29 per month — guaranteed until six months after the end of the beta phase. Cancel monthly, no minimum term. In return we would like your feedback: what is missing, what gets in the way, what helps.
Limitations
What the service can’t do
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Yealink only.
All Yealink phones, firmware version 86 or later. Other manufacturers on request.
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Up to three phone numbers per contact.
That is a limit of the Yealink format.
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Updates take up to an hour.
The phone fetches the phonebook every hour. If you need it right away: on the handset, «Options → Update».
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No photo, no address, no notes.
Names and phone numbers — a phone does not display more, and nothing more is stored.
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No password reset by email.
By design: the business’s administrator sets passwords, not a mail server.
FAQ
Frequently asked questions
Do I need a new phone system?
No. The service is tied to the phones, not to the phone system. Only a few lines need to be set in the configuration of the Yealink devices — we take care of that.
How do I know whether my phones are suitable?
All Yealink phones with firmware V86 or later. Send us the model and firmware version and we will tell you within one working day.
How do my existing contacts get in?
As CSV — from Outlook, Excel, Google Contacts or your industry software. We set up the first import together and check the preview before anything is written.
What happens if I cancel?
You receive your contacts as CSV, then we delete your tenant completely — within 30 days.
Can several people maintain the contacts?
Yes, an unlimited number of accounts. Administrators manage accounts and phones, everyone else maintains contacts.
Can PC und IT Hilfe see my contacts?
No. Our administration access can set up businesses but cannot read contacts. That is how it is built, not just promised.
What does «beta» mean?
The service is in productive use with customers, but the interface and features are still evolving. Beta customers pay half price and have a direct line to the developer.
Beta
Request beta access
Tell us your business, number of phones and phone model — we will get back to you within one working day.
Phone
044 585 92 00Response
Within one working day, Mon–Fri 08:00–12:00 and 13:00–18:30, Sat 09:00–16:00.