Frequently asked questions — answered.
Rates, repairs, service area and availability: here you'll find the answers to the questions we get asked most often. Can't find yours? Give us a call — we're happy to help.
Costs, opening hours and scheduling
How much does IT support cost at PC und IT Hilfe?
Our hourly rate is CHF 180.–. For larger projects we are happy to prepare an individual quote — just get in touch.
How much does a mobile or PC repair cost?
That depends on the device, the fault and the spare part required — which is why repair prices are quoted on request. Before any repair you receive a diagnosis with a cost estimate, so you know where you stand in advance. Labour is charged at CHF 180.– per hour.
What are your opening hours?
You can reach us Monday to Friday from 08:00 – 12:00 and 13:00 – 18:30, and on Saturday from 09:00 – 16:00. We are closed on Sundays — for urgent cases our on-call and emergency support is available around the clock.
Do I need an appointment for a visit?
You don't need an appointment to call us — simply phone during opening hours. On-site and at-home visits are scheduled together with you — by phone on +41 44 585 92 00 or via the contact form.
Mobile, tablet and PC repairs
Which devices do you repair?
We repair mobile phones, tablets, PCs and laptops of all brands — from cracked screens, weak batteries and faulty charging ports to hardware problems, software issues and virus removal. See Mobile & PC Repair for details.
Do you also come to my home for repairs?
Yes, gladly. Bring your device to our shop — or we come to you: on site at your business or at your home, in Sirnach, Wil SG, Bazenheid and the rest of Eastern Switzerland.
Do you source spare parts?
Yes. We source spare parts of any technical kind — including for rare, older or discontinued devices. We are happy to advise you before you buy and can also install the part for you on request.
Can you recover my data?
On request we take care of data recovery as part of a repair. Whether data can be restored depends on the condition of the storage medium — we clarify this together during the diagnosis.
IT services, service area and emergencies
Do you offer remote support?
Yes. We solve many problems directly via remote support using TeamViewer QuickSupport — no travel, no waiting. Give us a call and we'll set up the connection together with you.
Which regions do you serve?
Our headquarters are at Grünaustrasse 2B in Sirnach, with a branch office in Bazenheid. Our service area includes Wil SG and the rest of Eastern Switzerland — and via remote support we assist you throughout Switzerland.
Which IT services do you offer?
We offer VoIP telephony and phone systems, networks with Cisco and UniFi, Microsoft 365 and Teams, web design and web hosting, AJAX alarm systems and Nuki Smart Locks — as an official Nuki Pro partner. On top of that: mobile and PC repairs including spare-parts sourcing. Full details and prices on our Services page.
Who do I reach in an emergency outside opening hours?
Just give us a call: our on-call and emergency support is available around the clock on +41 44 585 92 00.
Didn't find your question?
No problem — we're happy to advise you in person, by phone or by email.