Privacy Policy

Your privacy and the security of your data are important to us. This privacy policy describes what data PC und IT Hilfe Massaro (CHE-416.413.539) processes when you visit or use our website, and what rights you have in that regard. It is based on the revised Swiss Federal Act on Data Protection (FADP) and its accompanying Data Protection Ordinance.

If you have any questions or would like to exercise your rights under this policy, you may contact us at any time — contact details can be found below.

Data controller

The party responsible for data processing on this website is PC und IT Hilfe Massaro, Grünaustrasse 2B, 8370 Sirnach, Switzerland (referred to below as "we" or "us"). Contact: info@pcundithilfe.com, phone 044 585 92 00.

Data we collect

When you visit our website, our hosting provider automatically records technical access data in log files, such as IP address, date and time of access, the page accessed, browser and operating system used, and the previously visited page (referrer). This data is used for the technical provisioning and security of the website and is not merged with other data sources.

We additionally process personal data such as name, company, address, phone number, email address or message content when you provide it to us via the contact form, by email or by phone. We only collect the data we need to process your enquiry or to provide the requested service.

Disclosure of data

We do not pass your data on to third parties, and we do not sell or rent it out. Disclosure only takes place where required by law, or where we engage external service providers who support us in delivering our services (e.g. our hosting provider). Such processors are contractually obliged to comply with data protection requirements.

We currently use no analytics or marketing services such as Google Analytics on this website. Should this change in future, we will update this privacy policy in advance and, where legally required, obtain your consent via a cookie banner.

Cookies and local storage

This website currently uses no analytics or marketing cookies. For your chosen display setting (light/dark mode), the website stores a preference in your browser's local storage; this information never leaves your device and is not transmitted to us. You can delete this setting at any time via your browser settings.

Hosting

This website is operated by a hosting provider based in Switzerland. As a result, your data is generally processed in Switzerland. Should data be transferred abroad in individual cases (e.g. when using an email service), we ensure that an adequate level of data protection exists — for example by choosing providers based in a country recognised as adequate by the Federal Council, or through suitable contractual safeguards.

Your rights

Under the Swiss FADP, you have the right to obtain information about what data we process about you, as well as the right to rectification, erasure, restriction of processing, data portability and objection to processing. To exercise any of these rights, please contact us using the details below. We will review and respond to your request within a reasonable period.

If you disagree with our processing of your data, you may also contact the Federal Data Protection and Information Commissioner (FDPIC). Visitors from the EU may similarly lodge a complaint with the data protection authority responsible in their jurisdiction.

Data retention

We process and store your data only for as long as necessary to provide our services, to fulfil the purpose for which the data was collected, or as required by statutory retention obligations (e.g. under commercial or tax law). The data is deleted or anonymised thereafter.

Communication by email

We communicate with you by email or phone to respond to your enquiries. Emails are transmitted unencrypted over the internet; we can therefore not guarantee complete confidentiality for the content of an email.

Links to other websites

Our website may contain links to third-party websites that we do not operate. These websites have their own privacy policies, for which we accept no responsibility.

Changes

We reserve the right to update this privacy policy as needed, for example if the website or applicable legal requirements change. The version published on this page at the time of your visit is the applicable one.

Contact

If you have questions or wish to exercise your rights, please contact us at info@pcundithilfe.com or by post to PC und IT Hilfe Massaro, Grünaustrasse 2B, 8370 Sirnach, Switzerland.